Consumer Product Guarantees by Christian Twigg-Flesner

By Christian Twigg-Flesner

This publication offers a close research of the functionality of purchaser product promises and the comparable criminal concerns. It applies learn findings from the fields of shopper complaining behaviour, advertising technological know-how and economics to the criminal context. Its vital argument is that promises might be a technique of helping shoppers in resolving product caliber disputes. shoppers are likely to search to solve such disputes informally via complaining, instead of via looking to plow through the courts or based varieties of replacement dispute solution. Such lawsuits may be supported via encouraging reliance on shopper product promises, rather the place shoppers additionally take pleasure in robust criminal rights. With this in brain, the booklet develops a criminal framework for shopper promises, that's according to key ideas: equity and transparency. There then follows an research of English and EC provisions on promises, in addition to of proper US legislation. specific attention is given to the connection among customer promises and statutory rights.

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