Electronic Bill Presentment and Payment (Advanced & Emerging by Kornel Terplan

By Kornel Terplan

digital invoice presentment and fee (EBPP) is revolutionizing the billing approach via supplying on-line and actual time presentment of invoice content material and money offerings. EBPP is the straightforward approach of viewing billing prestige, remittance goods, and offering balances utilizing a common browser from any place. unlike paper-based accounts, digital billing allows provider companies to mix billing with complex client care and more desirable purchaser dating administration.

Electronic invoice Presentment and fee offers the necessities approximately this new approach of viewing and paying debts. the writer defines uncomplicated company versions, corresponding to biller direct and numerous consolidator version ideas, allocates the perfect instruments to every of the types, and differentiates among the wishes of vital industries. The textual content describes find out how to construct and enforce worth further features resembling personalization, up-selling, on-line dispute administration, and higher keep watch over of the money owed payable and receivable method can considerably enhance consumer care and patron courting administration on behalf of provider providers.

About the Author:
Kornel Terplan is a telecommunication specialist with greater than 30 years of hugely profitable multi-national consulting event. He has supplied consulting, education, and product improvement companies to over seventy five nationwide and overseas enterprises on 4 continents. He has served at the editorial board for over one hundred forty articles, 22 books, and one hundred fifteen papers. Dr. Terplan has designed 5 community administration comparable classes and performed over eighty seminar displays in 15 countries.

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